• Training  - often perceived as an expense, many companies resist developing training systems because of the apparent cost. This is unfortuante because training is one of the most beneficial processes a business can employ. It tends to create better informed and therefore more capable employees who are also more loyal. It also fosters a climate of belief on the part of the company’s clients which improves customer retention. A properly implemented training program can divide its attention between increasing knowledge and skills for the business with drawing out the resources that every company has hidden in their employees. Training has an unusual side benefit in that it tends to foster a new paradigm for the company. This generally enhances the work experience for the employees and makes them more responsive to customer issues and problems and reduces the rate of complaints.

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